OUR RESPONSE TO COVID-19
We are pleased to advise that all boarding services currently remain in operation. Our primary focus during these unprecedented times is the health and safety of our staff, customers, boarding pets and suppliers to limit the spread of COVID-19. As we continue to monitor the situation closely, we are taking actions and precautions throughout our entire business. These are based on recommendations from the Australian government and the World Health Organisation.
We have suspended all facility inspections along with all access to the kennels and office. Our team can complete all required check in procedures prior to admission of your pets at the entry gate. We must practice social distancing at all times.
We recommend that all payments be made through our online booking tool, via direct deposit or by contactless payment on site. We will still accept cash payments though is not preferred. Any vaccination certificate requirements should be sent through via email or by MMS on your phone prior to check in.
If you have flu or cold symptoms, are self-isolating or have been in contact with someone diagnosed with COVID-19 you must make alternate arrangements for your pets to check in or check out. If you yourself have been diagnosed with COVID-19 please let us know. We may not be unable to board your pets at this point in time. All changes are effective immediately. We appreciate your understanding during this time.
Should you have any questions or concerns please contact us. We will be happy to discuss them with you.